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Emergency
Contact to: +1 888-980-9992
Assistance Email
ONLINE ASSISTANCE
Immediate online assistance free of charge, 24 hours a day, 365 days a year
ONLINE ASSISTANCEEmergency numbers
Call us from anywhere in the world to our 24-hour collect call line, 365 days a year.
Emergency numbersPlease have the following information available:
- Voucher number or personal document number
- Current Location
- Phone number available to be contacted immediately
Terrawind Compensation
Report your case and track the status of your case:
Entering through our TWGo app or accessing the Compensation Management system by click here.
To track the case send e-mail to: operaciones@twglobalprotection.com
Post Mail:
Amores St. 1107, Floor 1 Col. Del Valle zip code 03100, Federal District, México.
Please remember to include the refund form and the necessary documents for your claim process.
Compensation management
Documentation
QUOTE YOUR TRAVEL ASSISTANCE
Cotiza tu asistencia para grupos
EN Para solicitudes de más de 5 viajeros proveer los siguientes datos: